Patient Participation Group
Patient Participation Group Meeting
Drayton Road Surgery – Patient Participation Group
Date of Meeting – 29th February 2012
Present: Eric Frost, Eric Mills, Angela Mills, Linda Davies, Doreen Adcock, Peter Wallis, and Ashley Oliver.
Unable to Attend:
Next Meeting: 30/05/2012 - 12.00, Drayton Road Surgery
1. Agreed notes from last meeting.
2. Discussed the Patient Participation Survey results. General comments were made by everyone about the results and the stats. The overall impression was that the results were very good and there was a good deal of satisfaction with the services and the staff. In all categories the percentage of favourable opinion was over 80%. As a result of this the PPG were of the opinion that there was not a great deal of change that could be made. Staff are friendly and caring, they listened to patients and the majority of patients could get appointments when they needed to. The appointment system was discussed and DNA’s were also discussed. The group felt that the installation of a permanent disabled ramp at the surgery entrance was something that was needed. And the Partners have agreed to this being done. This should be very beneficial to all patients not just wheelchair bound patients. The installation has been commissioned and the Builder will commence as soon as is possible.
3. Date of Next Meeting – 30/05/2012 – 12 noon at Drayton Road Surgery.
DRAYTON ROAD SURGERY PATIENT PARTICIPATION GROUP
Drayton Road Surgery have a Patient Participation Group. The group is made up of patients who are registered at this surgery and are happy to give a small amount of their time to meet at the surgery and to discuss any issues they feel will help your patient experience.
If you feel that you belong to an under represented group, ie disabled, young people or ethnic minority and would like to join our PPG, please ask for further details at reception.
Patient Survey Results - 2012
Drayton Road Surgery Patient Survey Results – 2012
The survey results are based on what you would most like to see improved.
Total responses were 103.
1. Your welcome and greeting on arrival at Reception or when you telephone us?
Poor 0% Fair 1% Good 21% V.Good 78%
2. Was the Reception team able to answer your question or concerns?
Poor 0% Fair 0% Good 27% V.Good 73%
3.Considering the response of our staff, our premises, and general experience today, how would you rate us overall?
Poor 0% Fair 0% Good 19% V.Good 81%
4. When speaking to the GP,Nurse or receptionist do you feel that confidentiality is maintained?
Poor 0% Fair 2% Good 23% V.Good 75%
1. When you have a consultation with a clinician do you feel that you are listened to and your questions answered?
Poor 0% Fair 2% Good 26% V.Good 70%
Our Prescription Request Service
1. Do you receive your prescriptions within the agreed timescales of 48 hours?
Poor 0% Fair 1% Good 20% V.Good 79%
1. How do you rate the ease of booking appointments?
Poor 4% Fair 14% Good 31% V.Good 51%
2. How do you rate the variety of appointment times available for booking?
Poor 2% Fair 18% Good 35% V.Good 45%
3. How easy do you find it to cancel an appointment?
Poor 0% Fair 4% Good 28% V.Good 68%
1. How effectively do you rate our overall communication?
Poor 0% Fair 4% Good 28% V.Good 68%
Information from LINK
E-alert week ending December 15th 2011
PPG LINk:MK Network Event
Please note the date of the next PPG LINk:MK Network Event – Wednesday January 18th at 5.15pm at the Peartree Centre (AGE UK).
Posters are being sent to all Practices in Milton Keynes and an agenda will be sent out nearer the time. Please also look out for the next PPG LINk:MK Network Newsletter, which will be with you soon.
LINk:MK Progress Review Event (Deaf and Hearing Impaired Project)
As we announced in our newsletter, LINk:MK will be hosting a Progress Review Event on Monday December 19th as part of our continuing project to improve accessibility to health and social care services for the Deaf and Hearing Impaired.
LINk:MK have invited local health service providers and commissioners to meet with members of the local Deaf community and update them on the improvements which have been made following the recommendations set out in our report. We look forward to bringing you further details following the event.
Podiatry Services Update
You may remember that LINk:MK passed on the concerns of a number of members about Podiatry Services in Milton Keynes and told you that NHS Milton Keynes and Milton Keynes Council are developing a Footcare Service. It was announced in the local press that the Footcare Service would come in to operation in January 2012 and LINk:MK wrote to John Parkes (Chair, MK and Northampton PCT Cluster) to clarify that date because of concerns that an interim period might have implications for elderly and vulnerable patients.
LINk:MK have now received a response to this letter confirming that these comments have been noted and will keep you updated on further developments.
The LINk:MK Autumn and Winter Newsletter is now available to view on our website. Please follow the link http://www.miltonkeyneslink.co.uk/linkmkdocuments/documents/Newsletter_1...
A ‘Gateway’ into health & Social Care Services - What should it look like? What do we need to do to get this right?
We are interested in people’s views on health and social care services. The Adult and Older People’s Transformation Directorate have asked LINk:MK to co- host another round of focus groups following a hugely successful year hosting the focus groups. To reflect local diversity we are looking for volunteers to sit on the panel. The next round of focus groups first meeting will start on Tuesday 31st January 2012. We will be hosting a morning and afternoon session so if you would like to be involved in the focus groups please contact Sarah at the support office for further information or email: firstname.lastname@example.org
Support Office Christmas Holidays
The LINk:MK Support Office will close for Christmas on Thursday 22nd December 2011 at 2.00pm and re-open on 3rd January 2012 at 9.00am.
LINk:MK Support Team
6 Burners Lane